Privacy policy

Privacy Policy

Effective Date: 21 August 2026

Buvea Jewels LLC ("Buvea", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit www.buvea.com, create an account, place an order, communicate with us, visit our store, interact with our advertising, or otherwise use our products and services.

This policy should be read together with any other terms or policies available on our website.

1. Who We Are

Buvea Jewels LLC operates the website www.buvea.com and is responsible for the personal information described in this Privacy Policy, except where another party acts as an independent controller of your information.

Contact Details

Buvea Jewels LLC
Office No. 203
Al Buteen Building 2
Gold Souk, Gate No. 1
Dubai, United Arab Emirates

Email: info@buvea.com
Phone / WhatsApp: +971 56 568 9283

2. Personal Information We Collect

The personal information we collect depends on how you interact with Buvea.

Contact and Identification Information

This may include your:

Name
Email address
Telephone number
Billing address
Shipping address
Country or region

Account Information

If you create an account with us, we may collect information associated with your customer account, including login details, saved addresses, preferences, order history, and account activity.

Order and Transaction Information

When you place or attempt to place an order, we may collect information including:

Products purchased or considered
Order number
Order value
Billing and delivery information
Transaction status
Refunds or exchanges
Delivery and tracking information
Communications relating to your order

Payment Information

Payments are processed through payment service providers and financial institutions.

Depending on the payment method selected, your payment provider may collect information such as card details, bank information, billing information, or other information required to process your transaction.

Buvea may receive limited payment and transaction information, such as payment status, payment method, transaction reference, and the last digits of a payment card, where applicable.

We do not require customers to send full payment-card information to us by email, WhatsApp, or other ordinary communication channels.

Device and Online Activity Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Time zone
Pages and products viewed
Referring website or source
Search activity
Shopping-cart activity
Checkout activity
Interaction with advertisements
Cookie and similar technology identifiers
General website usage and performance information

Customer Service Information

If you contact us by email, telephone, WhatsApp, social media, website form, or another communication method, we may collect the information you provide as part of that communication.

This may include messages, photographs, videos, jewellery specifications, order information, resizing requests, customisation requirements, complaints, feedback, or other information required to assist you.

Marketing and Preference Information

We may collect information about your marketing preferences, communication preferences, interaction with promotional emails or advertisements, and your consent choices.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to marketing, request a service, or provide information to us.

Automatically when you browse or interact with our website through cookies, pixels, tags, log files, analytics technologies, and similar tools.

From service providers involved in payments, fraud prevention, shipping, ecommerce services, customer service, analytics, advertising, and website functionality.

From advertising and social-media platforms when permitted by your settings and applicable law.

4. How We Use Personal Information

We may use personal information to:

Provide and operate our website and services
Process and fulfil orders
Process payments and confirm transactions
Arrange shipping and delivery
Provide order confirmations and invoices
Provide tracking information
Manage returns, exchanges, refunds, resizing, repairs, warranties, and after-sales services
Create and manage customer accounts
Respond to enquiries and customer-service requests
Verify transactions and prevent fraud
Protect our customers, website, systems, and business
Remember customer preferences
Improve website performance and user experience
Understand how visitors interact with our website
Measure advertising and marketing performance
Personalise content and product recommendations
Send marketing communications where permitted
Comply with legal, accounting, regulatory, tax, and reporting obligations
Establish, exercise, or defend legal claims
Enforce our policies and terms
Detect or investigate misuse, fraud, security incidents, or other unlawful activity

We will only process personal information where we have an appropriate legal basis or other lawful justification under applicable law.

5. Legal Bases for Processing

Depending on where you are located and the circumstances, we may process personal information on one or more of the following bases:

Performance of a contract: where processing is necessary to process your order, deliver your jewellery, provide customer service, or otherwise perform our agreement with you.

Consent: where you have provided valid consent, including certain marketing or cookie activities where consent is required.

Legal obligation: where we are required to process or retain information to comply with applicable laws and regulations.

Legitimate interests: where processing is reasonably necessary for purposes such as fraud prevention, security, improving our services, managing our business, or certain marketing activities, provided those interests do not override applicable privacy rights.

Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal does not affect processing that lawfully occurred before the consent was withdrawn.

6. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information on our behalf and may also process certain information in accordance with its own privacy practices.

Shopify provides the ecommerce infrastructure used to operate our store, including functionality relating to storefront browsing, checkout, customer accounts, orders, security, and other ecommerce services.

For additional information regarding Shopify's privacy practices, you may review Shopify's Privacy Policy on its official website.

7. Payment Providers

We use third-party payment providers to facilitate payments and payment-related services.

Depending on the options available during checkout, these providers may process personal and financial information according to their own privacy policies and legal obligations.

Payment providers may also use information for fraud prevention, authentication, regulatory compliance, payment processing, and dispute management.

We encourage customers to review the privacy information provided by the relevant payment provider when selecting a payment method.

8. Shipping and Logistics Providers

To fulfil and deliver orders, we may provide necessary personal information to courier, logistics, customs, insurance, or fulfilment providers.

This information may include your name, delivery address, telephone number, email address, order details, shipment value, and information required for customs or delivery purposes.

We only provide information reasonably required to arrange and manage your shipment or comply with applicable shipping and customs requirements.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, maintain security, and support advertising and analytics.

Cookies may include:

Strictly necessary cookies
Functional cookies
Analytics and performance cookies
Advertising and marketing cookies

Some cookies are required for essential functions such as shopping-cart functionality, checkout, security, authentication, and customer privacy preferences.

Other cookies may be used for analytics, personalisation, or advertising, subject to applicable law and your privacy choices.

Where required, we will ask for your consent before using non-essential cookies.

You can control certain cookies through our website's privacy or cookie settings, where available, as well as through your browser settings.

Disabling certain cookies may affect the functionality or performance of the website.

Because the technologies used by Shopify and other service providers may change over time, we do not rely on a permanent static list of individual cookie names in this Privacy Policy.

10. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics technologies may collect information such as pages viewed, time spent on pages, device information, referral sources, navigation behaviour, and interactions with website features.

We use this information to identify website problems, improve usability, measure performance, and better understand customer journeys.

Where required by applicable law, analytics technologies will be subject to your consent choices.

11. Advertising and Marketing

We may use advertising and marketing services provided by third parties, including search engines and social-media platforms.

These services may use cookies, pixels, or similar technologies to understand interactions with our website, measure advertising performance, create audiences, prevent advertising fraud, and show advertisements that may be relevant to you.

Depending on applicable law, certain disclosures of personal information to advertising partners may be considered "sharing" or a "sale" of personal information even where no money is exchanged directly for that information.

Where required by applicable law, we provide mechanisms for users to manage or opt out of such activities.

You can also manage advertising preferences through the relevant advertising or social-media platform.

12. Marketing Communications

If you subscribe to our marketing communications or otherwise permit us to contact you for marketing purposes, we may send information relating to products, offers, collections, promotions, or other Buvea news.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us at info@buvea.com.

Where marketing is sent through another channel, you may use the available opt-out method or contact us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, account, security issue, or customer-service request.

13. Sharing Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

Shopify and ecommerce technology providers
Payment processors and financial institutions
Shipping, courier, logistics, customs, and fulfilment providers
Website hosting and technology providers
Analytics providers
Advertising and marketing platforms
Customer-service and communication providers
Fraud-prevention and security providers
Professional advisers, including accountants, auditors, insurers, and legal advisers
Government, regulatory, customs, law-enforcement, or judicial authorities where required by law
Parties involved in a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business, subject to applicable legal requirements

Service providers may process information only as permitted by their agreements with us, their own lawful obligations, and applicable privacy laws.

14. International Transfers of Personal Information

Buvea is based in the United Arab Emirates, while some of our technology, payment, shipping, analytics, advertising, and other service providers may operate or process information in other countries.

As a result, personal information may be transferred to, stored in, or processed outside your country of residence.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use appropriate contractual, organisational, legal, or other approved safeguards.

We do not state that all customer information is always processed in a specific country because the locations used by our service providers may change over time.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, tax, accounting, fraud-prevention, warranty, dispute-resolution, and regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymise, or otherwise securely dispose of it, subject to applicable legal obligations.

A request for deletion does not necessarily require us to delete information that we are legally entitled or required to retain.

16. Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us if they believe their account or personal information has been compromised.

17. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

Request information about personal data we process
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion or erasure where applicable
Request restriction of certain processing
Object to certain processing, including direct marketing
Withdraw consent where processing is based on consent
Request transfer or portability of information where applicable
Object to certain automated decisions where applicable
Submit a complaint to an appropriate data-protection authority
Exercise applicable privacy rights without unlawful discrimination

These rights may be subject to limitations and exceptions under applicable law.

To submit a privacy request, contact info@buvea.com.

We may need to verify your identity before completing certain requests. This is intended to protect personal information from unauthorised access or deletion.

18. UAE Privacy Rights

Where the UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data applies, individuals may have rights relating to their personal data, including rights concerning access or information, correction, deletion where applicable, portability, restriction or cessation of processing, objection to direct marketing, and certain automated processing.

Requests may be submitted to us at info@buvea.com and will be handled subject to the requirements, exceptions, and limitations of applicable UAE law.

19. EEA and UK Privacy Rights

If European Economic Area or United Kingdom data-protection law applies to our processing of your personal information, you may have rights including access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with the competent data-protection supervisory authority in your country.

Where we rely on legitimate interests, you may have the right to object to that processing in circumstances provided by applicable law.

20. California Privacy Rights

If California privacy law applies to Buvea and you are a California resident, you may have rights under the California Consumer Privacy Act, as amended, including the right to:

Know the categories and specific pieces of personal information collected about you
Know the purposes for which personal information is collected, used, disclosed, sold, or shared
Know the categories of third parties to whom personal information is disclosed
Request deletion of certain personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information where applicable
Limit certain uses and disclosures of sensitive personal information where applicable
Exercise applicable privacy rights without unlawful discrimination

Where legally required, we will also process recognised browser-based opt-out preference signals, such as Global Privacy Control, in accordance with applicable law.

You may contact info@buvea.com to exercise applicable rights.

We may request information reasonably necessary to verify a privacy request.

An authorised agent may submit a request on your behalf where permitted by applicable law and where appropriate authorisation can be verified.

21. Automated Processing and Fraud Prevention

Our ecommerce, payment, security, or fraud-prevention providers may use automated systems to identify potentially fraudulent, suspicious, or high-risk transactions.

These systems may consider factors such as transaction history, payment information, IP address, device data, order characteristics, or patterns associated with fraud.

An order flagged by automated systems may be held for review, require additional verification, or be declined in accordance with our policies and the practices of the relevant service provider.

We do not intend to make solely automated decisions that produce legal or similarly significant effects on individuals except where permitted by applicable law and appropriate safeguards are in place.

22. Children and Minors

Our website and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children for the purpose of providing our jewellery products or targeted advertising to them.

If you are a parent or guardian and believe a child has provided personal information to us without appropriate authorisation, please contact info@buvea.com so that we can review the matter and take appropriate action.

23. Third-Party Websites

Our website may contain links to third-party websites, applications, payment providers, social-media platforms, or other services.

We are not responsible for the privacy, security, or content practices of independent third parties.

We encourage you to review the privacy policy of any third-party service before providing personal information.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal obligations, or privacy practices.

When we make changes, we will update the effective date shown at the top of this policy.

Where required by applicable law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

25. Questions, Privacy Requests and Complaints

If you have questions regarding this Privacy Policy, would like to exercise an applicable privacy right, or wish to make a privacy-related complaint, please contact us: