Shipping & Delivery

Where We Ship

Buvea delivers to supported locations throughout the United Arab Emirates and to selected international destinations worldwide.

International availability is confirmed during checkout. If your destination is not available, contact our team before placing your order.

Order Processing

Orders are normally prepared and processed within 3–4 business days after confirmation. Processing time is separate from courier transit time.

Customised, made-to-order, resized, engraved or certain high-value pieces may require additional preparation time. Our team will contact you if extra time is required.

UAE Delivery

Estimated delivery: 3–5 business days after dispatch.

Shipping charge: Complimentary standard shipping.

There is currently no separate UAE express delivery service.

International Delivery

Estimated delivery: 7–10 business days after dispatch to supported international destinations.

There is currently no separate international express delivery service. Destination availability is confirmed at checkout.

Delivery Estimates

Delivery times are estimates rather than guaranteed delivery dates. They begin after dispatch and do not include order-preparation time.

Customs clearance, courier delays, public holidays, severe weather, remote locations, incomplete addresses and local restrictions can affect delivery timing.

Free & Insured Shipping

Buvea currently promotes Free Insured Shipping. Eligible shipments are sent using the applicable protected or insured courier arrangement available for the route.

If a loss or damage claim is required, courier records, photographs, packaging or other supporting evidence may be requested.

Duties, Taxes & Customs

Where Buvea states that Duties & Taxes Included applies to your order and destination, those stated included charges are covered as part of the order.

Customs procedures vary by country and may affect delivery timing. Buvea will provide available shipment documentation where reasonably required for clearance.

Tracking Your Order

Once your order has been dispatched, you will receive shipment confirmation containing your tracking number or tracking link.

Please allow a short period for the courier's tracking system to activate after shipment creation.

Delivery Address & Changes

Please provide a complete recipient name, accurate address, building or villa details, city, country, postal code where applicable and a reachable mobile number.

If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed after dispatch.

Secure Delivery

The courier may contact the recipient by phone, SMS, email or another available method. Depending on the shipment and destination, signature, identity verification, one-time password or another secure-delivery step may be required.

Delays & Customs Holds

Shipments may occasionally take longer because of customs inspections, courier operations, destination-country procedures or remote-area routing. These events can be outside Buvea's direct control.

Our team will provide reasonable assistance and available tracking information.

Lost, Damaged or Tampered Parcels

If tracking suggests that a shipment is lost, or if a parcel arrives visibly damaged or tampered with, contact Buvea as soon as possible.

Keep the jewellery, original jewellery packaging, outer shipping box, courier label and protective materials. Photographs or videos may be required for investigation.

Incorrect or Missing Items

If you receive an incorrect item or believe something is missing, contact us promptly with your order number and relevant photographs or videos. Our team will review the shipment and assist with the appropriate resolution.

Failed or Undeliverable Shipments

If delivery fails because of incorrect customer-provided information or repeated recipient unavailability, reasonable courier, storage, return or re-shipping costs actually incurred may need to be recovered before another shipment is arranged.

Returns & Exchanges

Shipping and delivery terms are separate from return and exchange eligibility. Eligible jewellery may be covered by Buvea's 15-day return process and longer-term exchange or cash-return programmes, subject to their individual terms.

Read the Refund Policy →

Updates to Shipping Information

Buvea may update delivery information when courier arrangements, destination availability, customs requirements or operational practices change. The latest information displayed on this page and at checkout applies to new orders.