Shipping Policy

Last Updated: 21 August 2026

Thank you for shopping with Buvea Jewels LLC. This Shipping Policy explains how we process, ship, track, and deliver orders placed through www.buvea.com.

1. Shipping Destinations

Buvea Jewels currently ships to:

United Arab Emirates

We deliver to all supported locations across the UAE.

International Orders

We ship to selected international destinations worldwide.

Shipping availability for your destination will be shown during checkout. If your country is not available at checkout, please contact us at info@buvea.com for assistance.

2. Order Processing Time

Orders are normally prepared and processed within 3–4 business days after your order has been confirmed.

Processing time is separate from shipping or transit time.

Certain customised, made-to-order, resized, engraved, or high-value jewellery pieces may require additional preparation time. If additional time is required, our team will contact you.

Orders are not normally processed on Sundays or UAE public holidays.

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information.

3. UAE Delivery

Standard Delivery

Estimated transit time: 3–7 business days

Shipping Charge: Free

Express Delivery

Estimated transit time: 1–2 business days, where available.

Shipping Charge: AED 50, where applicable.

Availability of express delivery may depend on the product, delivery location, and order preparation requirements.

4. International Delivery

Standard International Delivery

Estimated transit time: 7–14 business days

Express International Delivery

Estimated transit time: 3–7 business days, where available.

International shipping charges, where applicable, will be displayed during checkout before payment is completed.

Delivery estimates begin after the order has been dispatched and do not include order processing time.

5. Delivery Time Estimates

All delivery times provided by Buvea Jewels are estimates and cannot be guaranteed.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Customs clearance
• Local customs inspections
• Courier delays
• Public holidays
• Severe weather
• Incorrect or incomplete delivery information
• Remote delivery locations
• Local delivery restrictions

We will assist you wherever reasonably possible if a shipment is delayed.

6. Shipping Charges

Shipping charges are determined according to the destination and shipping service selected.

UAE Orders

Standard Shipping: Free

Express Shipping: AED 50, where available

International Orders

International shipping charges, if applicable, will be clearly displayed during checkout before the order is placed.

You will always be able to review applicable shipping charges before completing payment.

7. Customs, Duties and Taxes

Where Buvea Jewels specifically states that customs duties are included, the applicable customs duties covered by Buvea will be included in your order.

However, depending on the destination country and local regulations, additional government charges, local taxes, VAT, administrative charges, brokerage charges, or other fees may occasionally be imposed by local authorities or third parties.

Unless explicitly stated as included during checkout, such additional charges are the responsibility of the customer.

Customs procedures and requirements vary between countries and may occasionally cause delivery delays.

8. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation containing your tracking number.

The tracking number can be used on the courier's website to follow the progress of your delivery.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please verify your:

• Full name
• Building or villa number
• Street
• Area
• City
• Country
• Postal code, where applicable
• Mobile number

If you notice an error in your delivery information, please contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

10. Delivery Attempts

The courier may contact you by phone, SMS, email, or another available method to coordinate delivery.

Customers are responsible for ensuring that someone is available to receive the shipment where a signature or identity verification is required.

If delivery cannot be completed because the customer is unavailable or the delivery information provided is incorrect, additional delivery or return charges may apply.

11. Lost Shipments

All jewellery shipments are handled with care and appropriate shipping arrangements.

If your tracking information indicates that your shipment may have been lost in transit, please contact us immediately.

Buvea Jewels will coordinate with the courier to investigate the shipment and determine the appropriate resolution.

Please do not independently dispose of any shipping documentation related to the order while an investigation is taking place.

12. Damaged Packages

If your order arrives visibly damaged, please retain:

• The jewellery
• Original packaging
• Shipping box
• Courier label
• Any protective packaging

Please contact us as soon as possible and provide photographs or videos showing the condition of the package and product.

Our team will review the issue and coordinate with the courier where necessary.

13. Incorrect or Missing Items

If you receive an incorrect item or believe an item is missing from your order, please contact us immediately with your order number and relevant photographs or videos.

Our customer service team will review the shipment and assist with the appropriate resolution.

14. Delays Caused by Customs

International shipments may occasionally be held for inspection or customs clearance by authorities in the destination country.

Customs processing is controlled by the relevant authorities and is outside Buvea Jewels' direct control.

We will provide reasonable assistance and available shipping documentation if required for customs clearance.

15. Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Buvea Jewels LLC

Email: info@buvea.com
Phone / WhatsApp: +971 56 568 9283
Website: www.buvea.com

Our team will assist you with any questions regarding your order.

16. Changes to This Shipping Policy

Buvea Jewels LLC may update this Shipping Policy when necessary to reflect changes to our delivery services, courier arrangements, pricing, international shipping availability, or applicable requirements.

Any updated version will be published on this page together with the revised effective date.

By placing an order through www.buvea.com, you acknowledge that you have reviewed and accepted the shipping terms applicable to your order.

Thank you for choosing Buvea Jewels LLC.