15
Return Window
Request within 15 days of delivery
BUVEA JEWELS · DUBAI & UAE
Returns & Refunds
A clear guide to 15-day returns, exchanges, refund processing, damaged-item support and Buvea's longer-term value programmes.
Returns at a Glance
✓
Free Return
For eligible, approved returns
◇
Original Condition
Unused, unworn and undamaged
↺
Exchanges
Eligible size, style or design changes
AED
Refund Processing
After receipt, inspection and approval
1Y
Longer-Term Options
70% exchange & 60% cash-return programmes
Three different routes — do not confuse them.
The normal 15-day return is separate from Buvea's 70% Exchange Value and 60% Cash Return / Cashback programmes. The longer-term programme deductions do not define an approved normal 15-day return.
RETURN JOURNEY
From request to resolution.
Contact Buvea before sending jewellery back. Eligibility and final resolution are confirmed after review and inspection.
- 01RequestContact us within 15 days
- 02ReviewWe confirm eligibility
- 03ReturnFollow the approved instructions
- 04InspectCondition & documents are checked
- 05ResolveRefund, credit or exchange as applicable
RETURNS & REFUNDS DETAILS
Everything you need to know before requesting a return.
These terms are embedded directly in the page so they remain visible even when the Shopify Page editor is empty.
15-Day Return Window
Buvea offers 15 Days Free Return on eligible jewellery purchases. The return window begins on the date the order is delivered.
You must contact Buvea within 15 days of delivery. Requests made after this period may not be accepted.
Eligible Return Condition
Eligible items must be unused, unworn, undamaged, unaltered and in original condition.
Original packaging, invoice or proof of purchase, certificates, tags and accessories should be included where applicable. The return must be approved by Buvea before it is sent back.
Items That May Not Be Returnable
Non-returnable items may include custom-made, personalised, engraved, resized, altered, special-order, made-to-order or final-sale jewellery.
Items showing wear, damage, scratches, missing stones, chemical exposure, third-party repair, missing documents or missing packaging may also be rejected. Earrings may be restricted for hygiene reasons unless approved by Buvea.
How to Request a Return
Contact Buvea customer care with your order number, full name, phone number, email address, reason for return and any requested photos or videos.
After review, our team will confirm eligibility and provide the correct return instructions. Do not send jewellery back before approval.
15 Days Free Return
Free return may apply when the request is made within 15 days, the item is eligible, the jewellery is unused and undamaged, all required packaging and documents are included, and Buvea has approved the return in advance.
If the item is not eligible or does not pass inspection, the return may be rejected.
Return Inspection
Once the jewellery is received, Buvea will inspect its condition, packaging, invoice, certificates, tags and accessories where applicable.
Jewellery with signs of wear, damage, resizing, alteration, missing stones, chemical exposure or third-party repair may fail inspection.
Refund or Store Credit
After a returned item is received, inspected and approved, Buvea will process the applicable approved refund or store credit according to the return terms for that order.
Final timing can depend on the original payment method, payment provider and bank processing time.
Late or Missing Refunds
If an approved refund has been processed but is not yet visible, first allow for the payment provider or bank's posting time.
If the expected processing period has passed, contact Buvea with your order details so our team can review the refund status.
Exchanges Within 15 Days
If you prefer a different size, style or design, Buvea may offer exchange support for an eligible item, subject to inspection, approval, product availability and the return window.
If the replacement item has a higher value, the customer pays the difference. If it has a lower value, Buvea will advise the available options.
Damaged, Defective or Incorrect Item
If you receive a damaged, defective or incorrect item, contact Buvea as soon as possible after delivery.
Please provide your order number, clear photos or videos, packaging images, a description of the issue and the delivery date. Our team will review the case and guide you through the next steps.
Custom, Resized & Special Orders
Custom-made, personalised, engraved, resized, altered, made-to-order or special-order jewellery may not be eligible for a normal return because the piece has been prepared specifically for the customer.
Please confirm eligibility with Buvea before placing or modifying a customised order.
Documents & Packaging
Keep the original jewellery packaging, invoice, proof of purchase, certificates, tags and accessories until you are certain you will keep the item.
Missing documentation or packaging may affect return approval or the available resolution.
AFTER THE NORMAL RETURN WINDOW
Longer-term value options are separate programmes.
These options are not the same as a 15-day return and have their own eligibility, inspection, validity and deduction rules.
Normal Return
Within 15 days of deliveryFor eligible, approved jewellery returned in the required condition. This is the standard short-term return route.
Read Easy Return →70% Exchange Value
30% deduction · 70% exchange valueFor eligible Buvea ring purchases. Valid for 1 year from the invoice date, subject to inspection, product eligibility and approval.
Read 70% Exchange Value →60% Cash Return / Cashback
40% deduction · 60% eligible valueFor eligible purchases. Valid for 1 year from the invoice date and may be issued through approved methods such as bank transfer or store credit.
Read 60% Cash Return →RELATED POLICIES & CUSTOMER PROTECTION
Read the terms that apply to your order.
Use these pages for shipping, longer-term value programmes and store terms.
RETURNSEasy Return15 Days Free Return details →
DELIVERYShipping & DeliveryDelivery, tracking & customs →
EXCHANGE70% Exchange ValueLonger-term ring upgrade option →
CASH RETURN60% Cash ReturnLonger-term eligible cash value →
LEGALTerms of ServiceStore terms & conditions →
PRIVACYPrivacy PolicyHow information is handled →
RETURN SUPPORT
Need help with a return?
Contact Buvea before sending jewellery back. Include your order number and details so our team can guide you through the correct route.
- يؤدي اختيار أحد الخيارات إلى تحديث الصفحة بالكامل.
